Terms & Conditions
This website is owned and operated by Narkoojee Wines.
You may not order wine, nor have wine delivered to anyone, if you or that person are under 18 years of age at the time of ordering.
When you place an order for wine on our website, and you choose online payment as your method of payment, this payment will be processed by a secure online payment gateway. If you fax or post your order to us, your order will be processed directly using other secure methods. Your order will be fulfilled by Narkoojee Wines from our warehouse, and under normal circumstances will be delivered to your nominated delivery address within 7 to 14 days. Delivery delays may occur as a result of factors out of the control of Narkoojee Wines, and Narkoojee Wines is not responsible for any such delays.
Narkoojee Wines is dedicated to keeping details you provide to us private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. Our servers also record your IP address for security purposes, so that in the event that we are legally required to disclose that information to relevant authorities, we can do so. This is the only situation where your IP address would be shared with anyone.
Narkoojee Wines may use aggregated historical server data to analyse and improve our website performance, however no personally identifiable information is included in such aggregated data.
When providing or updating personal information, or when purchasing from Narkoojee Wines, your financial details are protected through a secure server using 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard for secure web transactions. If you have any questions regarding our privacy or security policies, please contact our customer support centre.